We are committed to ensure that every product you purchase on optcool.com is 100% genuine. All sellers are independent boutiques, retailers, distributors, brands, and they are committed to sell only genuine products to customers.
There are a few instances where you may receive something you didn't order. We apologise for the inconvenience.
You may have received an extra item in your shipment. If this is the case and you'd like to return it, you can go through the Online Returns Center and select the Arrived in addition to what was ordered reason.
If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.
Either the buyer or the seller is responsible for return shipping charges, depending on optcool.com's return policy and the reason for the return. Return shipping fees will be communicated on the Returns Center.
If the buyer changes their mind about a purchase and wants to return an item, they may need to bear the return shipping costs.
Sellers pay for return, replacement or exchange shipping if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit.
For more information about refunds and refund amounts, go to about Refunds.