optcool Help Center

We are an ultimate one stop sports online platform. We only focus on the sport market and connect the east and west.

optcool offers free of charge for memberships. As a Free Member, you do not need to pay any fee to buy or sell on optcool. To know how to buy on optcool, please click here.

Please be advised that optcool is not a supplier. optcool provides a business information platform for buyers and suppliers over the world to connect.

optcool is different from other platforms, we only focus on sport categories, we are your one-stop solution, and we also facilitate second hand buy and sell (coming soon!!!).

Returns Policies

optcool.com and most sellers on optcool.com offer returns for items within 30 daysfrom the date of your purchase.

optcool.com Return Policy

There are a few important things to keep in mind when returning an item shipped from optcool.com:

• You have 30 calendar days to return an item from the date you purchase it.
  
  
• Items that have been purchased from optcool.com can be returned to shipping address assigned by optcool.com.
  
  
• Any item purchased from optcool.com must be returned in accordance with optcool.com's returns and refunds policy.
  
  
• Any item you return must be in the same condition you received it and in the original packaging. 
  
  
• Any item you return needs to have the receipt or proof of purchase. 

Returns Items You Ordered

You can return some items you purchased on optcool.com.

Prepare and ship your return

After you've followed the prompts in the Online Returns Center link above:

• Careful preparation of your package helps to ensure safe delivery.
  
  
• Inserting any paperwork that was included when you requested your return from the Online Returns Center.
  
  
• If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.
  
  
• Ship your return based on the return shipping option you selected. 
  
  
• For more information on the return shipping options, go to Return Shipping.

Returns Items You Didn't Ordered

There are a few instances where you may receive something you didn't order. We apologise for the inconvenience.

Extra Item

You may have received an extra item in your shipment. If this is the case and you'd like to return it, you can go through the Online Returns Center and select the Arrived in addition to what was ordered reason. 

Wrong Item

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center by selecting the Wrong item was sent reason.

If your item hasn't arrived, check the estimated delivery date on the Order details page. Then track your package from the Order details page.

If the estimated delivery date has passed and the item didn't arrive, you can go to about Refunds.

Return Shipping 

To return an item is easy and flexible.

Return Shipping Costs

Either the buyer or the seller is responsible for return shipping charges, depending on optcool.com's return policy and the reason for the return. Return shipping fees will be communicated on the Returns Center.

If the buyer changes their mind about a purchase and wants to return an item, they may need to bear the return shipping costs. 

Sellers pay for return, replacement or exchange shipping if there's a problem with the item. For example, if the item doesn't match the listing description, is damaged or defective or is counterfeit.

For more information about refunds and refund amounts, go to about Refunds.

1. The buyer request a return.

2. The seller notified of the request.

3. The seller send the buyer a return shipping label.

4. The buyer ship the item back to the seller.

5. The seller inspect the item and issue a refund.

A buyer can request to cancel a transaction before the confirmation email is received.

When a buyer asks to cancel a transaction, the seller have 3 days to approve or decline the request.

If the seller approve the cancellation request and the buyer has already paid for the item, the seller have 14 days to refund the buyer.