optcool Help Center

Frequently Asked Questions


What is optcool?

Does optcool charge service fee?

Is optcool a supplier?

Are online products 100% genuine?

What's the different between optcool and other platforms?

Returns Policy

Returns Policies

Returns Items You Ordered

Returns Items You Didn't Order

Non-Returnable Items & Brands

Item You Didn't Receive

Who pays for return shipping?

How Returns Work?

Cancel a Transaction

Respond to a cancellation request from a buyer

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