optcool Help Center

Frequently Asked Questions


What is optcool?

Does optcool charge service fee?

Is optcool a supplier?

What's the different between optcool and other platforms?

Returns Policy

Returns Policies

Returns Items You Ordered

Returns Items You Didn't Order

Item You Didn't Receive

Who pays for return shipping?

How Returns Work?

Cancel a Transaction

Respond to a cancellation request from a buyer