optcool wants you to be excited with your new purchase. However, if you need to return some items purchased on opt cool.com, we're here to help.

 Returns Policies 

 Return Items You Ordered

 Return Items You Didn't Order

 Return Shipping

 Non-Returnable Items & Brands





Return Items You Didn't Order

There are a few instances where you may receive something you didn't order. We apologise for the inconvenience.

Extra Item

You may have received an extra item in your shipment. If this is the case and you'd like to return it, you can go through our Online Returns Center

Wrong Item

If you placed an order but received the wrong item, you can return the wrong item for a refund or a replacement of the item you did not receive through the Online Returns Center.